FAQs

FAQs

Do I need an account to buy from you?

No, you don’t need an account to buy from us. If you do make an account, this can speed up the checkout process and you are then able to save multiple addresses, view your previous orders and more.

Help! I've forgotten my Username/ Password!

If you are having issues logging in to your account, or have forgotten your username or password, don’t panic – Just click the ‘Lost your password?’ link below the registered customers login button. From here you’ll be able to enter your registered Username or email address. We’ll then send you a link via email to reset your password. It’s that simple!

What methods of payment are accepted?

We accept all forms of credit and debit card payment and there is also an option to pay using PayPal too.

Where do you ship to?

We ship worldwide!

How much is shipping?

For orders inside the UK, our standard delivery fee is £2.95 and FREE when you spend over £30. For all other countries the price is calculated for you at checkout.

How long will it take for my order to arrive?

We will try and get your order out as quickly as possible, but please allow up to 7 working days for your order to be processed and an additional 1-2 days for shipping. For international orders, the shipping time is extended and we ask that you allow 7 working days.

How do I return / exchange items/ get a refund?

We are happy to accept returns on unworn, unwashed items in its original condition and complete with tags.

Please contact us within 7 days of receiving your item(s), by sending an email to [email protected] We will then send you a returns form, and by completing this form you can outline whether you would like an exchange or a refund.

Please allow 10 workings days from confirmation of refund for the payment to reach your bank account.

Customers returning items to us are responsible for all return costs including delivery fees.

How do I know what size to buy?

Within the description of each product there is a size guide that outlines our sizing and the corresponding chest size/ height.